Returns & Refund Policy

At Almond House, we are committed to the highest standards of food quality and hygiene; however, if you receive a damaged or incorrect product, we are here to help. Due to the perishable nature of our gourmet treats, returns are accepted within 24 hours of delivery for qualifying quality concerns.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of delivery providing your order number and clear photos of the product and packaging.

• 2.
  Quality Assessment

  Our quality assurance team will review your request to verify the damage or discrepancy against our food safety standards.

• 3.
  Product Pickup

  Once your claim is approved, we will arrange for a reverse pickup of the original item in its original packaging at no cost to you.

• 4.
  Refund or Replacement

  Choose between a full refund to your original payment method or a fresh replacement dispatched immediately to your address.